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Underwriting Executive
- Posted By: EMPLOYMENT SPECIALISTS LTD
- Address:
- Contact: 01473 344950
- Date Posted: 3rd Dec 2008
- Salary: 15,000 - 20,000
- Location: Ipswich
- Reference Code:
- Views Since Posting: 52
- Full Description:
A major Insurer has further opportunities for talented individuals with a flair for customer service to develop their careers as Underwriting Executives.
There is excellent training provided which will enable you to develop your skills and experience as well as significantly progressing your salary.
PRINCIPAL RESPONSIBILITIES
Underwrite and process Personal Lines business within delegated authorityto ensure customers receive accurate documentation within agreed service standards.
Provide a high level of service when dealing with customers ( internal and external ), to support the development of team objectives and maximise customer satisfaction.
To provide a high level of response to all telephone enquiries to the personal lines underwriting area to support the development of intermediary business and maximise customer satisfaction.
Identify all items of work that are contentious and refer these to your Team Leader, so that appropriate action can be taken.
To identify a complaint and recognise its significance and follow the Complaints procedure.
To ensure that customers are treated fairly in line with Customer Experience & Treating the Customer Fairly policies.
PERSON REQUIREMENTS
Strong customer service skills – ideally demonstrated within a busy environment resolving issues and questions.
Good negotiation skills.
Ability to communicate clearly all relevant information to colleagues and customers.
Ability to manage own time effectively and prioritise what is important.
To work as part of the Customer Services Team and to assist in meeting all team objectives.
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