To provide a support function to a thriving Claims Team, operating efficiently on a day to day basis.
Main tasks include:
Answer incoming telephone calls, directing callers to appropriate people and resolving questions and issues
Respond to enquiries from clients and insureds received by phone, letter, e-mail or fax (where possible) in a courteous and helpful manner and ensure that all information is obtained and communicated
Receive and distribute post and incoming emails
Scan and index all incoming claims post
Validate and set up new legal expenses insurance claims on the Claims Management System
Maintain accurate data on the Claims Management System
Maintain secure, efficient and accurate filing systems both in the office and at the off-site archiving unit